A multinational telecommunications company was undertaking a critical transformation of its shareholding and governance model.
The change of shareholding and a challenging competitive landscape required a board that could make effective and cohesive decisions.


  • Understanding the situation by interviewing key board members (chair, CEO, lead independent director, committees chairs, board secretary) and analysing selected company documents including strategic plans and board meeting reports
  • Preparation of a questionnaire for leading interviews with all board members, addressing the resulting critical areas and aimed at finding common ground
  • Execution of confidential interviews
  • Development of a report containing our findings, suggested areas for improvement and a feasible implementation plan
  • Presentation of the results to the board
  • Follow-on support


A set of projects was unanimously agreed:

  • Improvements in communication between the management and the board
  • More involvement of the board in the discussion of the company’s strategic plan
  • More efficient flow of documents to the board
  • Implementation of common sense actions to improve cohesion (such as informal pre-board meetings)
  • Proper induction programme for new board members